Kiwa Naturals – Terms & Conditions

Welcome to Kiwa Naturals. By visiting our website, purchasing our products, or using our services, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

Kiwa Naturals (“we”, “us”, “our”) is a New Zealand-based natural skincare and wellness brand. We are committed to providing premium, natural products while respecting our whanau, our customers, and the environment.

Our contact details:
Email: kiwanaturals@gmail.com
Phone: 022 682 2405
Address: Te Tairawhiti, Aotearoa

2. Use of Our Website

  • You may browse our website for personal, non-commercial use.

  • You may not reproduce, distribute, or use our content, images, or branding without our prior written consent.

  • We reserve the right to suspend or terminate access to our website for any user who breaches these T&Cs.

3. Product Information

  • We take care to provide accurate descriptions and images of our products. Variations may occur due to natural ingredients.

  • All products are intended for external use only, unless otherwise stated.

  • Always read product labels and instructions before use.

4. Orders and Payment

  • By placing an order, you agree to pay the full amount for the product(s) plus any applicable shipping and taxes.

  • Payments are processed securely via our chosen payment providers.

  • We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud or abuse.

5. Shipping & Delivery

  • We deliver within New Zealand and may offer international shipping when stated.

  • Delivery times are estimates; delays may occur due to circumstances beyond our control.

  • Risk of loss or damage passes to you upon delivery.

6. Returns & Refunds

  • Due to the natural and personal care nature of our products, returns are generally not accepted unless items are faulty or damaged.

  • If your product arrives damaged or faulty, please contact us within 7 days of receiving your order.

7. Intellectual Property

  • All content, branding, logos, and designs on our website and products are the property of Kiwa Naturals and are protected by copyright and trademark laws.

  • You may not copy, reproduce, or sell any of our intellectual property without our express written permission.

8. Privacy

  • We respect your privacy and handle personal information in accordance with the Privacy Act 2020 (NZ).

  • Your data is used only for processing orders, communicating with you, and improving our services.

9. Limitation of Liability

  • To the fullest extent permitted by law, Kiwa Naturals and its whanau shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

  • Our products are designed for general wellness; individual results may vary.

10. Indemnity

  • You agree to indemnify and hold harmless Kiwa Naturals, its owners, staff, and whanau from any claims, damages, or expenses arising from your misuse of our products or services.

11. Changes to Terms

  • We may update these T&Cs from time to time. Updated versions will be posted on our website with the effective date.

  • Continued use of our website or products constitutes acceptance of the updated terms.

12. Governing Law

  • These Terms & Conditions are governed by the laws of New Zealand.

  • Any disputes will be addressed in the New Zealand courts.

Effective Date: 16 March 2026

By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.